Request Tracking, solutions that work
by Andy Flagg, Publication Date: Wednesday, May 8, 2019
View Count: 288, Keywords: Request Tracking, Solutions, Hashtags: #RequestTracking #Solutions
In the past 25 years, we have always had many ways to tracking support requests.
What is the best technology that you liked? even for a while?
RT (request tracker)? - i like this one - link
Spiceworks? - i like this one too...
even a clipboard with pen and paper worked for low transactions.... it works. low tech. low fidelity.
whatever you use, make sure it works the way you want it, otherwise, kill it and find something better.
more to come...
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