PC Parts and Warranty support delays
by Mountain Computers Inc., Publication Date: Tuesday, January 25, 2022
View Count: 286, Keywords: PC Parts, Warranty Support, Delays, Hashtags: #PCParts #WarrantySupport #Delays
In the past few months, and just recently, PC parts for displays and now warranty support is lagging; by weeks instead of days.
Why the delay? Is it just a lag in the overall issue? Not sure. I do know that we usually get responses from warranty support for laptops in typically 2-3 business days, yet now it is taking weeks.
In fact, one follow-up, twice came back and said the warranty support department was under staffed and was not able to research and reply in the normal time frame given in their auto-response. Okay, 2-3 days is now 2-3 weeks. I can accept that yet there is nothing I can do about it.
The parts only warranty ships are struggling too, even if they wanted to ship the parts-only, they don't have the parts. In fact, laptop screens that were easily in supply are now 2-3 months out. wow!
more to come...
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