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Nevada Fiber Client circuit with ATT is bouncing quite a bit

by Mountain Computers Inc., Publication Date: Friday, April 2, 2021

View Count: 676, Keywords: ATT, Fiber, Network, Bouncing, Hashtags: #ATT #Fiber #Network #Bouncing

I just had an alert come across my desk that should have got to me 3 weeks ago. The ATT alerts for my client were going directly to the client and the new 50/50 fiber circuit worked great for the first 30 days, and now the last 30 days is bouncing. They had a 20/20 circuit and AT&T required new equipment for a 50/50 cutover and upgrade.
My client said, its not our internal network as installed and configured, its the upstream at the demarc.
I replied, let's get this figured out. It happens like twice per day, and resetting the demarc fiber device on the at&t side (per their support) works and solves the problem. Well, that's not a solution, that's a stop gap. What is the issue? That is what I want to know.
more to come...

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