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Technical Support questions and answers - the best of - instincts

by Mountain Computers Inc., Publication Date: Tuesday, November 17, 2020

View Count: 835, Keywords: Technical Support, Techniques, Patience, Ending the Call, Sniffing out Sales calls, Hashtags: #TechnicalSupport #Techniques #Patience #EndingtheCall #SniffingoutSalescalls



Have you ever answered the technical support line and wondered, am I being pwned? Is this or not a Simpson's episode. I have been in the midst of lots of questionable calls, and today was one of them.
 
The person calling, asked me all the rudimentary HR IT questions for an interview, and I was like, is this an interview? Haha. Funny. Maybe, maybe not.
 
I can tell you this; all I asked was, is there a problem or are you just pumping me for free advice?
 
No worries. Sometimes, you get those calls and need to start at the top and be open, honest and then have fun with the call and give the best advice given the least amount of information.
 
Was this a sales call or an interview call?
 
more to come...

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