Terms and Conditions, Mountain Computers, Inc

Mountain Computers, Inc.

Terms and Conditions

Effective Date: June 1, 2006

Overdue Payment of Services.

If you your account balance is overdue by 30 days, services tied to your account will be disabled until the balance is paid. Your services will be restored if you pay the balance due.

Warranty Support

Warranty support is considered the same as normal computing and business support and services. Mountain Computers prides itself with satisfaction guarantee service. Warranty Support is suspended temporarily if an account and client is overdue on payment of services rendered regardless of service. When balance due or payment plan agreed warranty support continues. The warranty coverage period is not extended through the warranty support suspension period.

Cancellation

If you should choose to cancel your services, please provide 30 days advance notification. You can notify Mountain Computers Inc. by mail, email or by calling our customer service number at 775-287-9552.

Refunds

A refund of your account could be available on annually paid services that are not dependent on third party contracts that have annual contracts and binding agreements that do not permit us to refund your account. Mountain Computers, Inc. solely will make the final decision on refund amount and method of refund.

Arbitration

Before legal action can be taken with Mountain Computers, Inc due to disputes in services, accounting, fees or other types of agreements or contracts, the customer, client or designate is required to initiate third party arbitration proceedings before any formal legal action can be carried out with Mountain Computers, Inc.

Abandonment

If computers and any type, including any type of software, equipment, peripherals are left on the premises for 30 days or more after contact and pickup has been requested, and owner fails to respond to requests to retrieve or receive their property, the owner hereby forfeits ownership to Mountain Computers Inc.

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Veterans

Free and long term warranty support of US Veteran computers provided through the Nevada Veterans Affairs department is supported.

Washoe County School District

Due to our relationship with the IT advisory subcommittee, Mountain Computers extends is support and services to the agency while onsite to fix and advise local IT employees at no charge.

Univerity of Nevada Reno / Truckee Meadows Community College

Due to our relationship with the IT organization, Mountain Computers extends is support and services to the agency while onsite to fix and advise local IT employees at no charge for consultation. We have provided this support for nearly 2 years and are proud to provide free consultation.

2008 Fernley Canal Flood

A local flood in the region affected residents. The company has offered free data recovery and restoration services. This offer allows for those properly identified and affect residents to deliver their computer to Mountain Computers and have professional staff analyze and attempt recovery of data and then restore that data to a format that is appropratie to the customer for a neglible fee, usually $2-3 per DVD. If a PC replacement is requested and the data transfer is requested, then a fair fee of $85 is allowed to be billed in the labor to perform the transfer billable to the insurance company and/or customer. Reasonable and prudent determination of fees of labor and replacement PC is allowed and only allowed if approved by the customer and/or their insurance agent.